Refund policy

Last updated: 17 September 2026

This policy applies to every trip booked on this website with TrueJourneyInc. Each trip page also shows its own cancellation terms in the "Cancellation" section. If a trip page and this policy ever differ, the terms shown on the trip page at the time you booked apply.

How to cancel

Email us at gosselinbowen1102@gmail.com with your order number and the names of the travellers. Your cancellation time is the time we receive your email. We confirm every cancellation in writing.

Free cancellation windows

  • Day tours: cancel at least 24 hours before the start time for a full refund. If you cancel later: no refund, because guides, vehicles and tickets are already committed.
  • Private boat and yacht charters: cancel at least 72 hours before departure for a full refund. If you cancel later: the deposit is kept, because the boat and crew are held for you alone.
  • 2- and 3-day trips: cancel at least 7 days before departure for a full refund. If you cancel later: we refund whatever our hotels, boats and transport suppliers release.
  • Trips of 4 days or more: cancel at least 14 days before arrival for a full refund. If you cancel later: we refund whatever our suppliers release, including flights and hotels, and we show you exactly what that is.

If we cancel or change your trip

  • If we cancel for weather, safety or any other reason, you choose a full refund or a new date.
  • Boat trips and cruises follow local harbour and park authority rules. If a trip cannot run because the sea, bay or park is closed, you choose a full refund or a new date.
  • If a hotel or supplier becomes unavailable, we replace it with one of a similar standard and tell you before you travel. If the change is significant and you do not accept it, we refund you in full.

No-shows and missed pickups

If you are not at the agreed pickup point at the agreed time, or you do not travel, the booking is treated as a cancellation on the day and the rules above apply.

Changes to a booking

You can ask to change your date or the number of travellers at any time. We will do our best, but changes depend on availability and on our suppliers' rules. Any price difference is charged or refunded.

How refunds are paid

Refunds go back to the card or payment method you used, in Canadian dollars, within 14 days of our confirmation. Your bank may take a few more days to show the refund. We do not refund bank or currency-conversion fees charged by your card provider.

Travel insurance

We strongly recommend travel insurance that covers cancellation, medical care and the activities on your trip. Some trips, such as the Ha Giang Loop, require it.

Questions

Email gosselinbowen1102@gmail.com or use our contact page.